Act as the primary point of contact for assigned client accounts

Communicate with clients to understand objectives and clearly articulate product and service value

Build and maintain trusted, long-term client relationships

Collaborate with internal teams to ensure timely and accurate fulfillment of client needs

Collect, organize, and analyze client data, including feedback, leads, and account insights

Maintain accurate account documentation, notes, and records

Stay current on company products, services, and capabilities

Resolve client concerns and proactively improve processes to prevent future issues

Identify industry trends and share insights with internal stakeholders

Advocate for clients with a focus on improving the overall buyer experience

Support and oversee the execution of small client projects using Project Management best practices

Ensure project coordination aligns with the Taylor Methodology

Bachelor’s degree in sales, communications, or a related field

3–5 years of relevant industry or account management experience preferred

Strong verbal and written communication skills

Project Management experience with the ability to coordinate timelines and deliverables

Ability to collect, track, and analyze client and performance data

Strong critical thinking, adaptability, and problem-solving skills

Excellent active listening and relationship-building abilities

Collaborative mindset with the ability to work cross-functionally

Understanding of consumer behavior and evolving industry trends

Strong, accurate knowledge of products and services, with a commitment to staying current